Refund policy

Returns
We have a 30-day return policy. Please note that the cost of shipping is non-refundable in this instance, and you must return the wine in perfect saleable condition.

Returns will need to be sent to the following address: CURIO @ The Albion, 13-15 Fishersgate Terrace, Portslade, BN41 1PH.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a wine is deemed faulty by the customer, we will happily send a replacement for free including all delivery costs. If a replacement isn't available or desired, a refund or credit will be issued. In some cases we may ask to inspect faulty wines, so please hold onto them. 

The fragile nature of wine packaging does unfortunately sometimes lead to breakage, regardless of care taken, we will always seek to either replace or reimburse any damaged products. Where there are any issues, please send photo evidence of damages to help process claims speedily!

Please also ensure you treat your wines correctly, try to store them in a dark place, preferably cool, where the temperature doesn't fluctuate too much.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

Contact
You can always contact us for any return question at hello@curio.wine